Frequently asked questions about accessible travel

WayFy is a travel platform designed specifically for people with reduced mobility. We combine accessibility data from OpenStreetMap with real reviews from our community so you can plan your trips knowing exactly what you'll find at each place: ramps, lifts, adapted parking and much more.

The accessibility map and place lookups are public: you can explore without signing up. However, to save favourites, create your own trips, leave reviews or chat with other users you'll need a free account.

Click "Sign up" in the top right corner, enter your email and a secure password. You'll receive a verification email; confirm your address and you can get started. If you can't find the email, check your spam folder.

Yes. On the login screen you have the "Continue with Google" button. We don't create any password: you sign in with your Google account and we bring in your name and profile photo. You can change the photo later from your profile.

Yes, completely. All current features —map, trips, favourites, reviews and chat— are free.

We combine two sources: the collaborative data from OpenStreetMap (verified globally) and WayFy community pins, which are places added and validated by our own users.

The icons reflect the declared accessibility level:

• ● Green — Fully accessible
• ● Yellow — Partial or limited accessibility
• ● Red — Not accessible
• ● Grey — No confirmed information

Clicking any pin shows the full details: ramps, adapted toilets, parking, lifts and more, as long as it's been validated by a user.

Yes. While signed in, use the "Add place" button on the map, place the pin and fill in the accessibility form. The place will be visible to you immediately; the WayFy team will review it and, if it meets the criteria, approve it so it's visible to the whole community.

In the side panel you'll find filters by category (accommodation, food, transport, health, tourism, leisure, sport, offices, toilets, banks, shops...) and by wheelchair accessibility level. You can combine several filters at once.

They're the list version of the map. You search by city or place, filter by accessibility level and see each place in a card with its distance, its accessibility data and the save-to-favourites button. It's the handy option when you already know what type of place you're looking for and don't want to explore the map.

Go to My trips → New trip. Give it a name, choose the dates and start adding places day by day. You can drag places between days, assign visit times and view the route on the map directly from the planner.

Yes. From the trip settings turn on "Make public". Public trips appear in the Public tripsexplorer, where the community can get inspired and copy your itinerary.

When you find a public trip you like, you can copy it to your account with one click. An editable copy is created with all its days and places: you can adapt it to your dates, add or remove stops without changing the original.

Yes. Each day has its own day map with the stops in order and the route drawn. You can choose the profile:

• On foot — the default option
• Wheelchair — avoids stairs and prioritises pavements and kerb cuts

Where no accessible route exists we let you know and draw the walking route instead, so you know that stretch needs checking. You can also reorder the stops by dragging them or with the keyboard, and ask us to optimise the order to shorten the route.

Yes. Each stop has its Get directions button, which opens your phone's maps app (Google Maps or Apple Maps) with that stop as the destination. It's a single-destination link: maps apps don't accept a multi-stop itinerary from outside.

Yes, in two ways. The PDF button downloads the day map with the list of stops, to print or check offline. The GPX button downloads the track to open in offline navigation apps like OsmAnd or Organic Maps.

Yes, every stop on the day map has its own checkbox. It's a walking aid, so it is only saved in the browser you're using: it doesn't travel to your account or show to people who copy your trip, and it disappears if you clear your browser data.

Yes. At the bottom of every public trip there are comments, and you can reply to a specific comment to keep the thread going. It's the place to ask about a spot on the itinerary or let people know something has changed.

Only if you authorise it. When making a trip public you can also tick the box that lets us share it on WayFy's social media. Even with that box ticked nothing goes out automatically: the post goes into a queue the team reviews before publishing it, and if you unpublish the trip or remove the permission, it stops being shared. Without that box, your public trip is only visible inside WayFy.

In My panel → My profile → Mobility conditions you can select one or more options that describe you: wheelchair, crutches, walker, etc. This information helps personalise the assistant's recommendations and the map's default filters.

On the login screen click "Forgot your password?", enter your email and you'll receive a recovery link valid for 30 minutes. If it doesn't arrive, check spam.

Yes. In My panel → Security you can enable two-factor verification (2FA) by scanning a QR code with an authenticator app. When you enable it you'll receive one-time backup codes in case you lose access to your app. You can also sign in without a password by receiving a temporary code by email.

The tags let you organise your favourite places with custom colours and names (for example, "To visit" or "Must-see"). Manage them from My favourites or from My panel → Tags, then filter your favourites list by the tag you want.

Yes. In My panel → Privacy you have detailed controls: who can see your profile (only friends or everyone), which sections are shown (surname, mobility, trips, friends), who can send you direct messages, whether your online status and read receipts show in chat. Each setting applies instantly.

Go to My panel → My profile → Danger zone → Delete my account. We'll ask for double confirmation: first a notice of what will be deleted and then you'll need to type your email to confirm. Once deleted, your personal data will be permanently erased. Reviews and places you've published will remain anonymised.

Tap the heart icon on any place on the map or on the Hotels, Restaurants, Transport and Entertainment pages to save it. You'll find them all in My panel → My favourites, where you can remove them or organise them with coloured tags.

Click any place on the map and open its card: there you can fill in or correct the accessibility information and upload photos. Each place has a single shared accessibility card: individual opinions don't pile up — instead the community keeps the data updated together, and it's recorded who made the last change. Your photos help enormously so other people can decide with confidence.

WayFy includes a smart assistant that answers accessibility questions, suggests places based on your mobility profile and helps you plan itineraries. Find it in the floating chat button on the map.

From any public profile you can start a direct conversation, as long as that person allows it in their privacy settings. You can also create a group, give it a name and photo and add the users you want: groups are private, there's no directory to join on your own. Everything works in real time.

Yes, with end-to-end encryption: messages are encrypted on your device and only you and the person you're talking to can open them. WayFy stores the encrypted message and can't read it.

The first time you open the chat we create your encrypted identity and give you a recovery code: save it, it's what gives you access back from another device. If your device supports it you can also add a passkey (fingerprint, face or device PIN) to unlock the chat without typing anything.

Search for users from the search box in the Friends section and send them a request. Once they accept, you'll both be able to see each other's public profiles (shared trips, bio) and chat directly. Every public profile also shows whether the user is currently online. You can cancel a request you sent, decline one you received, or remove a friend at any time from that same section.

The bell alerts you to new friend requests, when someone accepts a request of yours, and the status of places you've submitted to the map (approved or rejected, with the reason). From My panel → Notifications you can review the full history, filter it by read or unread, delete what you don't want, and choose, for each friend alert, whether you want it on the web, by email or both.

That's the whole point: it would be contradictory for an accessibility platform not to be accessible itself. Everything can be reached with the tab key and in the same order you see on screen, with focus always visible, and at the top of the page there's a link to skip straight to the content. Nothing depends on the mouse: reordering a trip's stops, dragging tags or exploring the map all have a keyboard equivalent. If you find something you can't do, write to us: for us that's a bug, not an enhancement.

The map has a list of places with the same places visible and the same filters applied. Activating an entry centres the map on that place and opens the same accessibility card that would show if you clicked the pin. It's not a summary: it's the same information through another route.

Yes, three themes: light, dark and high contrast. You switch them from the icon in the top menu and the choice is remembered on that browser for your next visit.